The Developer Console is a feature of web browsers that logs and displays information about the back-end operations of a website or application. The logged information can help our developers resolve issues.

Our support team may ask you to provide a screenshot of your browser's developer console. Here you can learn how to take a screenshot in your browser.

Google Chrome

1. To open the console in Chrome, you can use the following keyboard command: Ctrl + Shift + J (on Windows) or Cmd + Option + J (on Mac). Alternatively, you can right-click on any area of the web page and choose Inspect, to open the Developer Console. 
2. A window will open on the right. In this window click on the tab Console.
3. Repeat the action that causes you problems and create a screenshot of the console dialog.

Mozilla Firefox

1. To open the console in Firefox, you can use the following keyboard command: Ctrl + Shift + J (on Windows) or Cmd + Option + K (on Mac). Alternatively, you can right-click on any area of the web page and choose Inspect element, to open the Developer Console. 
2. A window will open on the right. In this window click on the tab Console.
3. Repeat the action that causes you problems and create a screenshot of the console dialog.

Microsoft Edge

1. To open the console in Edge, you can use the following keyboard command: Ctrl + Shift + I. Alternatively, you can right-click on any area of the web page and choose Inspect, to open the Developer Console. 
   
   
   
   
2. A window will open on the right. In this window click on the tab Console.
   
   
   
   
3. Repeat the action that causes you problems and create a screenshot of the console dialog.

Apple Safari

1. To open the console in Safari, you must first enable the "Develop menu" in the Mac menu bar. To do this, go to Safari in the Mac menu bar at the top of your screen and then select Preferences.
2. Once you have the Preferences Dialog box open, click on Advanced at the top and then tick the checkbox next to Show Develop menu in menu bar. You can then exit the window.
3. To open the console, you can use this keyboard shortcut: Cmd + Option + C. Alternatively, you can right-click on the webpage and click Inspect element, and the developer window will appear.
4. A window will open on the right. In this window click on the tab Console.
5. Repeat the action that causes you problems and create a screenshot of the console dialog.

If you still have questions, just send a support request to our team. We are happy to help!